TESTIMONIALS
The Impact I Leave, Told in Their Voices
“I have worked with Heather on a number of projects and found her to be very effective in delivering a positive commercial trading impact. She is a delight to work with and is extremely experienced with a wide network of client relationships.
If you need commercial support for your asset: trading, repositioning or opening, then Heather is who you should speak to. I recommend her very highly.”
Graham Norris
Co Founder and Managing Partner
“Heather is a high-caliber sales professional who possesses a rare blend of strategic foresight and hands-on execution. From the outset, she demonstrated an innate ability to navigate the complexities of the London hotel market.
Her approach to revenue generation was never one-dimensional; she integrated sales, marketing, and distribution strategies to ensure our portfolio remained competitive and profitable.
Her communication style is direct and effective, ensuring that the vision of the ownership is always aligned with the actions of the sales department.”
Dr Koolesh Shah
Entrepreneur and Philanthropist
“I had the pleasure of working with Heather on the launch of Storyboard at Shepperton, where we focused on positioning it as a leading venue for meetings, conferences and weddings. Her commercial acumen, ability to build strong relationships with targeted clients, and delivery of a comprehensive sales and marketing plan were exceptional. I would highly recommend Heather to any hospitality venue looking to strengthen commercial performance and drive growth.”
Ashleigh Donald
Co Founder and Managing Partner
“Whether working at local level to drive footfall or reaching out to key accounts Heather does it all with a spring in her step. Heather was working across a branded hotel and non-branded when I worked with her and her enthusiasm for hospitality shone through every interaction we had. Heather is exceptionally knowledgeable, a strategic leader and passionate about all aspects of Sales and Marketing. Clients may not always say yes but Heather always took any knock back as a not now and continued to value the relationship as it may lead to success in the future.”
Andy Gellegaum
Former GM The Mitre Hote
“I have had the pleasure of working with Heather and can confidently say that she demonstrates an exceptional work ethic and a highly professional approach in everything she does.
Heather is particularly creative in her approach to business development and has repeatedly succeeded in converting complex or challenging enquiries into confirmed business. She also has a remarkable talent for identifying opportunities to upsell, often transforming initial enquiries into significantly more valuable bookings that contribute strongly to the hotel’s profitability.
Her resilience, commercial awareness, and commitment to achieving results make her a valuable asset to any team.
I would highly recommend Heather as a dedicated, driven, and highly capable hospitality professional.”
Anne Dubruille
Former GM Holiday Inn London Shepperton
“I had the pleasure of working with Heather Crowe across both properties, and she consistently demonstrated a rare blend of warmth, professionalism, and creativity. She is an outstanding team player who is always looking for ways to enhance opportunities and develop new collaborations. Her ability to spot opportunities and turn them into meaningful outcomes makes her a real asset to any team.”
Imed Chikhaoui
Cluster GM Mercure London Paddington Mercure London Hyde Park
The Impact I Leave, Told in Their Voices... Not Just Hotels
“I’ve had the pleasure of working with Heather across a number of her previous roles in the hotel sector and she has always been fantastic to work with. Heather is extremely knowledgeable about the hospitality industry and has consistently been very supportive of our business, fango. She brings great insight, professionalism and energy to everything she does and it has always
been a pleasure working with her!
Greg Usher
MD Fango
“Heather is an articulate and highly capable professional who has provided excellent support to my flower business. She introduced effective initiatives that helped grow my customer base and significantly improve the overall customer experience, leading to a
noticeable increase in repeat sales. Heather has also successfully
contributed to two large conferences &
Weddings , consistently delivering work
to a high professional standard. She
approaches every task with initiative,
reliability, and a positive attitude, and is
always willing to go the extra mile to
ensure successful outcomes”.
Maggie
Covent Garden Florist
“Heather has been an invaluable member of the PaddingtonNow board, bringing enthusiasm, creativity, and fresh perspectives to every discussion. Her active involvement in our marketing subgroup has been especially impactful, where her innovative ideas and thoughtful input have
helped shape our initiatives.
I welcome Heather to always be a
part of the Paddington community!"
Victoria Dell
CEO
